At matihub.com, we are committed to providing our customers with high-quality Kids products to support your kids wellness journey. We understand that sometimes circumstances may arise where a refund is necessary. Please read our refund policy carefully before making a purchase:
1. Eligibility for Refund:
- We offer refunds on products within 30 days of the original purchase date.
- To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition as received.
2. Exclusions:
- Some products may not be eligible for a refund due to hygiene reasons or if they are perishable.
- Digital products or services are non-refundable once they have been accessed or downloaded.
3. How to Initiate a Refund:
- To request a refund, please contact our customer support team .
- Provide your order number and a brief explanation of the reason for the refund request.
- Our team will review your request and notify you of the approval or rejection of your refund.
4. Refund Process:
- Once your refund request is approved, we will initiate the refund to your original method of payment.
- Please allow [number of days] for the refund to be processed and credited to your account. The time may vary depending on your payment provider.
5. Return Shipping:
- If the return is due to our error or a defective product, we will cover the return shipping costs.
- Otherwise, you will be responsible for paying the shipping costs for returning the item.